THIS AGREEMENT EXPLAINS OUR OBLIGATIONS TO YOU (HEREAFTER REFERRED TO AS “CLIENT”, “CUSTOMER”, OR “YOU”) AND TLC MOBILE WASH, LLC, (HEREAFTER REFFERED TO AS “TLC MOBILE WASH”, “CONTRACTOR”, “TECHNICIAN”, “US”, “OUR”, OR “WE”) AND YOUR OPBLIGATIONS TO US IN RELATION TO THE SERVICE(S) YOU RPURCHASE. BY USING OUR SERVICE YOU AGREE TO THE FULL TERMS OF THIS AGREEMENT WITHOUT MODIFICATION BY YOU. BY USING THE SERVICES OF TLC MOBILE WASH, LLC, YOU HEREBY AGREE TO THE FOLLOWING TERMS:

Booking Terms & Conditions

Customers should remove all personal belongings, money, and other significant items from their vehicle prior to any type of detailing.

We cannot guarantee any firm times when accepting your booking.

Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type.

We reserve the right to use any independent contractor to undertake your auto detailing and may need to change the detailer at short notice without penalty.

Whilst every effort will be made to keep scheduled bookings to the requested arrival window, unforeseen circumstances may cause lateness and are done so without voiding our cancellation policy.

We reserve the right to take debit or credit card details to secure the booking. Debit/Credit cards shall be processed by Square.

We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and/or machinery or equipment failure.

TLC Mobile Wash, LLC will not accept any liability for any loss or damage to any personal property, including the vehicle being serviced, any belongings contained inside of the vehicle, or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise, please communicate your concerns with the technician.

TLC Mobile Wash, LLC or its staff do not accept liability for discharged batteries during or after the service has been completed. Please inspect your vehicle after the service is rendered to ensure all interior lights, headlights, or running lights have been turned off.

All orders placed require address, package, and vehicle condition verification. Service requests are not guaranteed at the time of booking and may be canceled at any time at the sole discretion of TLC Moble Wash, LLC.

TLC Mobile Wash, LLC reserves the right to refuse service to anyone.

TLC Mobile Wash, LLC reserves the right to refuse or deny customer demands above and beyond the booked detailing.

TLC Mobile Wash, LLC will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered.

Communications

TLC Mobile Wash, LLC will send you Email, SMS text messages, or Call to confirm your service request, and provide information about the detailer matched to your job.

When your service request is received, your name, phone number, service address, and vehicle information will be saved to our database.

TLC Mobile Wash, LLC may call you directly regarding your scheduled service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling.

All inbound and outbound customer service calls may be recorded for quality assurance.

Our Service Terms & Conditions

We may ask you where you heard about TLC Mobile Wash, LLC in order to gauge our marketing strategies.

We must have permission to hold a debit or credit card to secure a regular booking, and we will charge the card after each visit.

We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning, and the booking has not been canceled in advance (see cancellation policy)

Cancellation Policy

We require 72 hours notice to cancel any booking/detailing service.

Failure to provide 72 hours advance notice of cancellation will result in loss of your deposit fee.

Same-day appointments that are canceled will also result in a loss of your deposit fee.

The 15% deposit fee is non-refundable if the appointment is canceled within 72hrs of the start time.

TLC Mobile Wash, LLC reserves the right to take full payment if a booking is canceled on the day without prior agreement.

TLC Mobile Wash, LLC reserves the right to alter or amend a booking time/date without penalty but, wherever possible, will let the customer know.

TLC Mobile Wash, LLC reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions, and/or equipment failure without penalty to the company.

Failure to be present at the time and location of the ordered service will result in a loss of your deposit fee.

Service Guarantee

If there is a probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will, at our cost, refund or redo the uncompleted or unsatisfactory portion of the service.

Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from TLC Mobile Wash, LLC voids our Service Guarantee. Redos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.

Refusing a redo appointment for the unsatisfactory portion of your service limits any refunds to 20% of the value of your service.

Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray, or any other hazardous materials voids our service guarantee. No refunds, redos or any additional work will be performed outside of the original package or estimate.

Some issues may require services beyond those you initially requested. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.

Only services included in your order and additional services authorized by TLC Mobile Wash, LLC are covered under our service guarantee. Any services not authorized by TLC Mobile Wash, LLC are at the customer's own risk.

Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee, and any redo services or discounts are at the sole discretion of TLC Mobile Wash, LLC.

Any claims must be filed within 12 hours of the completion of the service by emailing (info@tlcmobilewash.com). Pictures of the unsatisfactory portion of the service must be emailed to info@tlcmobilewash.com within 12 hours of the claim being made.

Providing Feedback and Photos

We ask for your feedback. Please send us an email at info@tlcmobilewash.com and let us know your feedback – good or bad.

We also carry the right at the discretion of TLC Mobile Wash, LLC to use pictures of your vehicle for marketing purposes and to publish them on our website (www.tlcmobilewash.com) or any of our Social Media platforms.

Your personal information will not be shown in the photos.

Agreement

I HAVE FULLY READ THIS DOCUMENT “TLC Mobile Wash, LLC’s Terms and Conditions of Service” AND FULLY UNDERSTAND THAT IT IS A RELEASE OF LIABILITY. I FURTHER UNDERSTAND THAT BY BOOKING ONLINE/OFFLINE, MAKING AN APPOINTMENT BY PHONE, OR IN PERSON, I VOLUNTARILY SURRENDER AND DISCHARGE “TLC MOBILE WASH, LLC” AND ALL OF ITS AFFILIATES, MEMBERS, STAFF, AND REPRESENTATIVES FROM ALL CLAIMS OR CAUSES OF ACTION AND AGREE TO VOLUNTARILY GIVE UP OR WAIVE ANY RIGHT THAT I OTHERWISE HAVE TO BRING A LEGAL ACTION AGAINST “TLC MOBILE WASH, LLC” FOR PERSONAL INJURY OR PROPERTY DAMAGE.

Contact Us

If you have any questions about this Terms and Conditions of Service, the practices of this site, or your dealings with this site, please contact us at:

TLC Mobile Wash, LLC

Fullerton, CA 92832

(949) 228-9292

https://www.tlcmobilewash.com

info@tlcmobilewash.com